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The customer is entitled to withdraw, if your product does not meet your demands, without specifying the reason, no later than thirty (30) days from the date of receipt of goods. To exercise the right of withdrawal, the customer must send the communications made by e-mail at the address firstname.lastname@example.org specifying description and quantity of products you intend to return. Our customer service department will re-contact the customer as soon as advising on the most suitable mode for the return. The return of the goods, in a suitable packaging that protects the integrity, should be made at "Crivelli Group S.N.C. di Gennaro e Alfonso Crivelli & C. - Via G. Amendola, 3 - Maiori (SA) 84010 " no later than thirty (30) days of receipt, and the cost is borne by the customer. As soon as we received the package with the return, it will be our. eagerness verify the integrity of the goods purchased, which must be complete with all parts original (including any documentation and accessories) in the case of return items damaged or tampered with will not be able to provide refund the amount paid for the purchase of products. (The integrity of the property returned is an essential condition for exercising the right of withdrawal). Evaluated the integrity of the goods we will refund the amount paid within 48 hours.